You may cancel your order with AG-Yuvika within 18 days of placing order. To initiate a cancellation, please contact our customer service team as soon as possible. However, please note the following terms and conditions:
- Restocking Fee: If the merchandise has been opened, a 20% restocking fee will be applied.
- Return Condition: All merchandise must be returned in its original condition to be eligible for cancellation.
- Shipping Cost: AG-Yuvika is not responsible for the shipping cost associated with returning an order.
- Unclaimed or Undeliverable Packages: In the event that a package is unclaimed or undeliverable due to an incorrect address, AG-Yuvika will charge $8.08 to resend the package. If a refund is requested at this point, we will refund the payment minus $18.
To ensure a smooth cancellation process, please provide the following information:
User Name/ Full Name:
Email Id:
Phone Number:
Reason for returning your order with product photo when Package found torn or damaged.
Reason for returning your order with product Video when Package Received.
Important Notes:
- All cancellations must have a tracking number, and AG-Yuvika is not responsible for the return package until the tracking number is marked as “delivered” to our facility.
- Upon receiving the returned items, please allow up to 5 business days for the cancellation process to be completed, and any applicable refunds or exchanges to be processed.
For further assistance or inquiries related to cancellations, please don’t hesitate to reach out to our customer service team.
Thank you for choosing AG-Yuvika!